Customer Service Representative Full Time

Fayetteville, NC

Are you a fun, upbeat, and perky person even BEFORE you have your daily intake of coffee?

Are you a hard-working, dedicated, and knowledgeable person that’s ready to join an amazing team and grow within a company?

Yes, you say?!  Excellent!  Then let me tell you about our company, Blanton’s Air, Plumbing & Electric, and what we’re looking for…

 

Aside from our exceptional 5-star service commitment, one of the biggest elements that make Blanton’s stand out is that we have an awesome company culture.  We are a growing company and looking to add exceptional customer service representatives to help us achieve profitable revenue while naturally exemplifying our core values of: Always Doing the Right Thing, Always Growing, Can Do Attitude, Be Kind, and Deliver Wow Services!

If you are a motivated people person and are obsessed with delivering superior service, then keep reading! 

Our Ideal Candidate will have: 

You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

  • 3+ years experience in customer service 
  • Proven track record of being a phone EXPERT - effectively handling large volume of inbound and outbound calls
  • Team Focused Individual
  • Strong Communication and People Skills
  • Great attitude under pressure 
  • Expert ability at convert incoming customer calls into booked service appointments
  • Respond to customer requests, resolving issues and promoting the brand.
  • Proficient in Microsoft Office & Wed-Based Software Navigation
  • Maintain communication with dispatch and your manager.
  • Attention to detail (they will have at least read this entire job posting)

Skills and experience

If you can achieve the above and you find it fun and challenging - you have just the right amount. 

What We Offer: 

  • Pay: $14 - $18 an hour plus incentives
  • Schedule: Full Time Position that’s flexible to work any days Monday – Saturday 8:00AM – 5:00PM or 12:00PM – 8:00PM
  • Full Benefits: Company Paid Medical & Life Insurance, and offer Dental, Vision & 401(k) plus company matching
  • Core Values:
    • Always Do the Right Thing
    • Always Growing
    • Can Do Attitude 
    • Be Kind – The Golden Rule
    • Delivery Wow
  • Stability: Family Oriented and family owned business since 1951. We’re the largest & most established Home Services business in the surrounding areas and we’re just getting started!
  • Engaged: Positive team focused work environment with great employee engagement
  • Always Growing: Ongoing Professional & Personal Development Training Opportunities
  • Fun & Focused!  We work hard and play hard – we’re a fun team of rock-stars with can-do attitudes who are driven, focused and have a strong work ethic.
  • Community Focus: Established brand with a great reputation – We are dedicated to supporting our community and veterans as well as the greater good by contributing to both local and global causes
  • Destination Employer: Established brand with a great reputation & a strong focus on our company culture 
  • Our Standard: We pride ourselves in providing 5-star customer service experience and it shows with 2,500+ Google reviews (industry average is 200); & over 4,800 5-star reviews on all platforms

Learn more about us

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. 

If this sounds like the job for you, we need you to do 2 things:

1.  Click apply to submit your resume, or apply directly at: 

2. Follow this link to record a mini video-interview. Don't sweat it, it doesn't have to be fancy! It's just a way for us to get a sense of YOU, and it's a way for you to showcase your dazzling personality https://hire.li/3564c5d

And you're done! We'll process your application and reach out to you with next steps – keep an eye on your email! 

We can't wait to hear from you! 

Equal Opportunity Employer